Representative Training

Representative Training at JAK Productions

JAK Productions has helped its non-profit clients identify and retain supporters for more than 30 years. With more than 75 years of combined industry experience, the JAK Productions call center management team provides a comprehensive training program to ensure that new agents can communicate with potential donors as effectively as possible.

The extensive training system for JAK representatives focuses on accuracy, effectiveness, and compliance. Each agent is taught to maintain a results-oriented approach while remaining respectful and courteous in all interactions with potential donors. Trainees receive substantial instruction on disclosure requirements on the state and federal levels, as well as “Do Not Call” list regulations. Each employee must pass a test on this information before working on the sales floor, ensuring that all telefunding agents are sufficiently prepared to represent JAK Productions and its client organizations.

Agents also receive ongoing training in the form of performance feedback from call center managers. This feedback is facilitated by the Quality Assurance Department, a division that evaluates call samples using a basic rating system. This allows managers to provide feedback to representatives in a clear and consistent manner.